{"id":7632,"date":"2024-05-13T06:10:28","date_gmt":"2024-05-13T06:10:28","guid":{"rendered":"https:\/\/sharewareonline.in\/?page_id=7632"},"modified":"2026-10-08T14:48:23","modified_gmt":"2026-10-08T14:48:23","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/kenmarkinfotech.com\/shoecity\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: var(--awb-color3);background-position: center center;background-repeat: no-repeat;background-blend-mode: overlay;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-breadcrumbs.fusion-breadcrumbs-1{font-size:14px;}.fusion-breadcrumbs.fusion-breadcrumbs-1 span a:hover{color:var(--awb-color8) !important;}.fusion-breadcrumbs.fusion-breadcrumbs-1{color:var(--awb-color7);}.fusion-breadcrumbs.fusion-breadcrumbs-1 a{color:var(--awb-color7);}<\/style><div class=\"fusion-breadcrumbs fusion-breadcrumbs-1\" style=\"text-align:center;\"><span class=\"fusion-breadcrumb-item\"><a href=\"https:\/\/kenmarkinfotech.com\/shoecity\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/span><span class=\"fusion-breadcrumb-sep\">\/<\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 30px;margin-top : 0px;padding-right : 0px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"text-align:left;font-size:14px;line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);text-transform:var(--awb-typography4-text-transform);color:var(--awb-color7);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);\"><div class=\"rte\">\n<h2 id=\"refund-policy\">Refund, Return and Exchange policy<\/h2>\n<p><strong>7-day size exchange<\/strong><\/p>\n<ul>\n<li>If your shoes don&#8217;t fit, you can exchange them for another size or colour of the same price within 7 days of delivery.<\/li>\n<li>Items must be unworn, clean, with tags attached and in the original Shoe City box.<\/li>\n<li>We arrange a pickup for your first exchange on each order.<\/li>\n<\/ul>\n<p><strong>Refunds\/Returns for damaged, defective or wrong items<\/strong><\/p>\n<ul>\n<li>If an item arrives damaged, defective or different from what you ordered, tell us within 7 days of delivery with your order number and a photo.<\/li>\n<li>We will pick it up and send a replacement subject to availability.<\/li>\n<\/ul>\n<p><strong>What we can&#8217;t take back<\/strong><\/p>\n<ul>\n<li>Items that have been worn outdoors, damaged after delivery, or returned without the original box.<\/li>\n<li>Items bought on sale, except for defects.<\/li>\n<li>We do not offer refunds\/returns for change of mind. Please use the size guide before ordering, or choose a size exchange.<\/li>\n<\/ul>\n<p><strong>How refunds are paid<\/strong><\/p>\n<ul>\n<li>Prepaid orders are refunded to the original payment method within 7 to 21 business days after we receive and check the item.<\/li>\n<li>COD orders are refunded by bank transfer or UPI to the account you give us. The \u20b9249 shipping and exchange charge is refunded only for damaged, defective or wrong items.<\/li>\n<\/ul>\n<p><strong>How to start<\/strong><\/p>\n<p>Email contact@shoecity.co.in or shoecityindia@outlook.com, or call +91 87550 98004 with your order number. We reply within 24 hours on business days.<\/p>\n<\/p>\n<\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 60px;margin-top : 0px;padding-right : 0px;padding-bottom : 60px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-7632","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/pages\/7632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/comments?post=7632"}],"version-history":[{"count":3,"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/pages\/7632\/revisions"}],"predecessor-version":[{"id":10273,"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/pages\/7632\/revisions\/10273"}],"wp:attachment":[{"href":"https:\/\/kenmarkinfotech.com\/shoecity\/wp-json\/wp\/v2\/media?parent=7632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}